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FAQ

When should I order?

When you add your order to the cart on our website we require you also enter your pure event date (not your preferred delivery date) before it will allow you to check out in PayPal as your order will not be produced until the morning of the day it must ship. You may order any time up until shortly before your order must ship provided you leave enough time for shipping and, ideally, including at least a 1 (one) day buffer between the anticipated delivery date and event date. It is best to order early (even several weeks in advance). Click here to see the FedEx Ground transit times: Shipping Information
Think of it as you would ordering a wedding cake. We will take your event date and recommend the optimal production/ship date to have it delivered with at least a 1 buffer day between the delivery date and event date while also avoiding weekends and holidays within the shipping transit due to the nature of the product. As such, it is important to provide your actual event date (not your preferred delivery date) so that we can see clearly. If you insist on providing a preferred delivery date instead of your actual event date you might find that you will receive your order too early due to the fact that we must avoid weekends/holidays within the shipping transit and we must have at least a 1 day buffer between the delivery and event dates. Or you may experience having your order refunded if we cannot see enough room to get it to you in time. Please......give us only your actual event date so that we can see clearly.

Is your cotton candy certified Kosher?

Yes. We incur ongoing and considerable expense and grant unfettered access to our proprietary production processes in order to offer our cotton candy to those that require the strict reassurance of reputable Kosher certification and cleanliness. Click on the following link to view our Kosher Certification: Cotton Candy Kosher Certification (it's the same certification and Kosher authority that certifies the Tabasco brand...for reference of integrity)

If I am ordering online through your web site, how do I tell you when I want it shipped?

There is a window next to each "Add to Cart" button where you must enter your actual event date. Please only enter your actual event date without buffer as we are very specific about shipping and must see clear of some things that you might not be aware of in terms of product sensitivity and shipping. If you disregard this request you might either receive your cotton candy too early or the order might be refunded if the date you provide conflicts with our shipping requirements.

I see that I can buy from you online through PayPal but I don't have a PayPal account.

You don't need a PayPal account to process the transaction. When you choose to "Pay now with PayPal" from the shopping cart / shipping calculator it will give you the option of using a PayPal account or processing this single transaction. You can also email us or call us @ 501-623-2638 to place your order.

What's the shelf life of cotton candy?

Store the candy in a cool & dry area away from direct sunlight, heat and humidity. Our stated optimal shelf life is 45 days. The cotton candy is actually fine for several months if stored properly. Consider the fact that store bought candy is typically 2 to 4 months old by the time it reaches a shelf near you. As we produce your order the morning of the day it ships, you are at the absolute beginning of the shelf life of our candy. You can also freeze cotton candy to preserve indefinitely.

What are clear bags?

Clear bags are without print, logo or decal. They are offered for those who wish to affix their own label or decorate to their own creative taste. Clear bags with no labels or print are also beneficial to concessionaires who wish to lend the impression that the candy was made locally....and, as such, also appear fresher than store bought cotton candy.

Do you customize or print labels for the bags?

YES! It is not possible to order your candy with labels automatically online on this site as labels require some consultation and you must first submit the art that must be printed. Email us your art/conte. If you want labels please do not order the cotton candy online. This transaction will be done per telephone and will include the cotton candy, labels and shipping together in one transaction. Also, we do create/design label content. This must be supplied by the client.

How big are the bags / cotton candy?

It is difficult to convey ounces without looking at a sample. There are 3 ways to approach this.

1)The physical dimensions of the bags (not the cotton candy) are approx:
1.0 oz. 5 in. Wide x 8 in. Long x 2 inches Thick.
2.4 oz. 7 in. Wide x 11 in. Long x 3 inches Thick.
3.4 oz. 7.5 in. Wide x 12 in. Long x 3 inches Thick.

2)When you buy cotton candy that's made in front of you on a cone or stick, you get an average of 1 ounce of cotton candy but it is poofy and airy. As it is not possible to ship cotton candy in big "poofy clouds" (it would mash and wad in the box), we tamp the candy to make it denser so that it can fit into a box with other bags of cotton candy and ship. However, tamping does bring the footprint of the candy down. Our 1 ounce bag is equal to , weight wise, what you get on a cone or stick. The 2.4 ounce is about double and the 3.4 ounce is over triple.

3)Take a look at our pictures pages for a reference of scale: Picture Gallery

Why the shipping? Cotton candy doesn’t weigh much.

It's not about weight. It's about box dimensions. As shippers must charge to provide shipping, they calculate it by dimensional weight. So whatever area a box of candy displaces in a cargo hold has a shipping price irregardless of the content in the box. When calculating shipping, please be mindful that it is calculating transit from Hot Springs, Arkansas, to your zip code. The farther you are from us, the more shipping it requires. Concerning the largest cases, if you take the total of the order with shipping and divide it by the total # of bags in the order you will find that no matter where you are in the US, each bag will still be under retail with plenty of room for a resale margin. Also, we encourage you to compare our lower shipping and faster transit times with other cotton candy companies on the web. Please remember that there is no such thing as "Free Shipping" . The honest term for it is "Shipping Included". We simply prefer to break it out and inform you of this necessary cost specific to your location.

How do I calculate the shipping costs?

Simply click on "Add to Cart" beside the case count you want to calculate and the shipping calculator screen will appear. Type in your zip code and click "Update Cart" to see the FedEx Ground shipping charge. This screen does not give you a choice beyond normal FedEx Ground. Overnight and 2nd Day Air requests need to be discussed with us first.

What if I want it shipped overnight?

We do ship FedEx Overnight and FedEx 2nd Day Air but because of the urgency and cost of an overnight order, we ask that you call us with these inquiries so that we can make sure they can ship and deliver in time. The cost for FedEx Express Overnight (plane) and FedEx Express 2nd Day Air (plane) is exponentially more expensive than shipping with FedEx Ground (truck). The shipping is based on dimensions....not lack of weight. So, it does not matter what is in the box. Shipping a big box of fluffy cotton candy per FedEx Express (plane) is what it is.

Can I use a purchase order to order and pay later?

If you are a school or municipality, we will pre-ship against a purchase order or a request on formal letterhead. Please call us at 501-623-2638 or email to inquire further.

Do you offer other colors/flavors besides Pink, Blue & White?

We produce pink (strawberry), blue (blueberry) and white (vanilla) in bulk all year long. We also offer Orange (orange) in the Fall and Peppermint in Nov-Dec. For efficiency of production reasons and our determination to keep our prices reasonable, we do not offer other colors/flavors unless there is a substantial requirement.

Why do the sample boxes cost $8.00 to ship?

Because of the sheer volume of sample requests and the fact that our candy is tremendously discounted to accommodate shipping costs, we have to charge what it costs to ship them. The sample box is really there for the customer who wants to order a large quantity of cotton candy but wants to make sure of the quality and size of bag first. We are simply passing the actual shipping costs on to those who want samples to keep from having to raise the prices of our cotton candy to others.

Can I order less or more than the case counts on your web site?

The case counts are fixed so that the cases are not over or under stuffed. Because of this, we do not change the number of bags that fit into the different size cases.

Do you offer volume discounts?

The volume discounts are already built into the cases, hence, you pay less per bag for the 240 count 1.0 oz. than the 50 count 1.0 oz. For shipping purposes, the maximum case counts are there to consolidate large orders to save from shipping smaller/multiple boxes which costs more.

We need donations for our cause. Do you donate product?

We supply countless charities, schools, churches, and non-profits nationwide with cotton candy at a price that allows them to raise funds and thereby take full control of their fundraising efforts. That is the business we are in. As we have a responsibility to our employees and their families that depend on our business for their livelihoods we do not donate.

Is it possible to get tracking numbers for my shipment?

Yes. We generate FedEx tracking #s to your email address on the day that your order ships.

I didn't receive my tracking numbers. How can I get them?

Some email systems will toss legitimate emails into your SPAM (trash) folders and delete them after 24 hours if you do not set your filters to receive them. YAHOO email is well known to send FedEx emails containing tracking numbers to the Yahoo SPAM folder. Please check your SPAM/Trash folder.

Do you ship international or to APO/FPO addresses?

Due to the nature of the product, we do not ship outside the continental US. Sorry.I have some great photos from my event using your cotton candy. How can I have them published on your web site? We love photos. Simply attach your photos to an email and we will publish them in our photo gallery that will be added soon to our site.

I have some great photos from my event using your cotton candy. How can I have them published on your web site?

We love photos. Simply attach your photos to an email and we will publish them in our photo gallery that will be added soon to our site.